Refund and cancellation policy

Restaurant subscriptions

Plans are paid in advance and don’t renew automatically. We send a renewal invoice 30 days before your plan ends. If you don’t renew, nothing more is charged.

Your plan starts on your go-live date, not the day you pay. Setup time isn’t taken out of your plan.

Cancelling: you can stop using Table Foundry at any time by telling us on WhatsApp or email. Your account stays live until the end of the period you’ve paid for.

Refunds: subscription fees are for a fixed period and aren’t refunded, except in these cases:

• 1. We can’t complete your setup. If we can’t finish onboarding (for example, your payment gateway account or documents can’t be verified), you get a full refund.
• 2. We break the agreement and don’t fix it. If you end your plan because of a serious failure on our side that we haven’t fixed within the time set in the Restaurant Partner Terms, you get a refund for the whole unused months of software fee.
• 3. Annual plan guarantee. If you qualify, your next year’s software subscription is free. This is a free renewal, not a cash refund.

No refund is due if you cancel for convenience partway through a plan, or if we end the agreement because of a breach on your side.

WhatsApp message credit is bought from and paid to Meta’s authorised WhatsApp Business Solution Provider, not Table Foundry. Refunds of unused credit follow that provider’s own policy.

How refunds are paid

Approved refunds go back to the account you paid from, within 7 working days of approval. How long it takes to show up depends on your bank.

Questions

support@tablefoundry.co.in · WhatsApp +91 82494 24199 · 9 AM to 11 PM IST, every day